Nursing conflict resolution case studies Communication issues were identified as significant causes of conflicts. Learn strategies to resolve conflicts in your nursing team. Power conflict is argued to be an important source of tension within nursing units. Incorporate the educational program about conflict resolution Nursing professionals handle many issues related to external and internal problems in their job settings on a daily basis (Seren, 2008). Emotional intelligence plays a crucial role in its successful implementation. For a Director of Nursing, addressing these conflicts involves more than Jan 29, 2016 · Aim To review empirical studies examining antecedents (sources, causes, predictors) in the management and mitigation of interpersonal conflict. Nurses 0 0 Save Share C O N F L I C T R E S O L U T I O N CASE STUDIES SOURCE: MHARESOURCE FOR CASE STUDIES More from:Theory in Nursing(NSG3103C) More from: Theory in NursingNSG3103C Algonquin College 57Documents Go to course 19 Summary of nursing theories Theory in Nursing100%(36) 9 3 Theory Development, Analysis and Evaluation Theory in Nursing100%(15) 14 Nursing Theory Midterm Review Theory in Case Study 10-1 Answers case study conflict management university of north alabama nu 617: leadership and management in nursing what were the sources and Apr 12, 2023 · Chapter 19: Effective Communication and Conflict Resolution Case Study 1 Eric is the nursing supervisor in charge of the hospital operations during the 3 to 11 pm shift. Learn seven essential conflict resolution strategies that healthcare professionals should know. Nursing Now Case Study Chapter 11: Communication, Negotiation, and Conflict Resolution Case Study Phyllis, a 72-year-old woman who developed slurred speech and weakness in her right arm and hand, was referred from her primary care provider’s office to a hospitalist for admission and evaluation of a possible TIA. Discussion Summary: Conflict resolution means working out a problem or disagreement without fighting, running away or going against your feelings. Oct 23, 2024 · Real-life scenarios from clinical nursing practice, highlighting effective conflict management strategies. Consider how you might react in each of the following case studies exploring provider/patient conflict, then click where noted to consider one approach. Case Study 2: The Role of Emotional Intelligence in Resolving Conflict in Healthcare Leadership Conflict resolution is an essential skill for healthcare leaders. Dec 10, 2021 · Desklib presents a healthcare conflict management case study, exploring resolution strategies and their impact on patient care. The findings of the study have reaffirmed the findings of other studies concerning the impact of training on conflict management competency. Background Nursing organizations are particularly vulnerable to conflict Mar 14, 2006 · Aim This paper is intended to put knowledge in conflict management into practice through reflecting on a nursing case study. These scenarios serve as the foundation for participants to practice and develop their conflict resolution skills. Effective nursing leadership is essential in guiding healthcare teams through challenging situations and promoting conflict resolution strategies that support both staff well-being and quality patient care. It comes with a handout for a journal club discussion Abstract In a large and complex organisation such as the NHS, workplace conflict is inevitable. T ied to Course Objective: Apply problem solving principles to a conflict situation in the workplace (Student Learning Outcomes 2, 5, 8) Next steps Keeping the peace for effective and sustainable conflict resolution requires the nurse manager to participate in professional development and coaching in conflict management to develop skills and resources. The aim of the study was to describe and illuminate conflict situations nursing students encounter during their clinical practice, narrated and performed through Forum Play. By utilizing the information in this article, you have the tools you need to engage in and support positive team relationships and reduce the negative effects of conflicts in nursing. The high-stakes environment of healthcare, coupled with the emotional demands of caring for patients, can create a perfect storm for conflict. The team was facing conflicts due to differences in opinions on patient care plans. Improve critical thinking and nursing judgement. Explore some tactics for conflict resolution in nursing. Resolving conflict is important because failure to do so can impact the quality and safety of patient care. Conflicts may emerge from miscommunication, cultural differences, resource allocation, or even differing opinions on patient care. In obliging or accommodating con ict resolution style, the person demon- Aug 28, 2018 · Aim To critically appraise and synthesize empirical studies that examined conflict-management styles used by nursing professionals when dealing with conflict. Background Conflict is an organisatio This is causing conflict among the cooks. Joyce is the charge nurse in the emergency department, and Diane is the charge nurse in the intensive care unit. Each case outlines the nurse's strengths and the concerns of their nurse manager, who must find effective ways to counsel and support the nurses while addressing the underlying issues. Conflict resolution in nursing is a crucial skill for nurse leaders. Background Providing quality care requires positive, Evaluation A nursing case study that illustrates power conflict in an oncology nursing unit is displayed and reflection on conflict management from the case is provided. Nursing Economic$, 13 (5), 295-317. This study aimed to create a prototype of a card game effective for practicing conflict resolution between nurses and patients and discovering beneficial solutions during conflict between the two parties. Background Nursing organizations are particularly vulnerable to conflict Jul 28, 2022 · Research conducted on conflict between Registered Nurses (RNs) has established that it happens regularly within the hospital setting, that it adversely affects the health and well-being of RNs, impacts the effective functioning of the health care organization, and compromises quality patient care. This paper explores conflict resolution in healthcare, particularly among nurses. To explore professionals' experiences and perceptions of whether, how, and what types of conflicts affected the quality of patient care. Effective conflict management requires various skills. Key issues There is no appropriate or inappropriate strategy to deal with conflict. Learn how to resolve disputes with these conflict resolution strategies in healthcare. Aug 27, 2022 · Understand the complexities of conflict in nursing and explore strategies for resolution. Positive outcomes of conflicts included changes in attitudes; however, conflicts were also Oct 1, 2021 · To be able to manage complex practice situations, conflict management is an essential competence for nurses and should be highlighted during education. Keep reading to learn more about conflict resolution. One notable example comes from a large urban hospital where a disagreement between the nursing staff and physicians regarding patient care protocols led to a significant rift. She is the only nurse assigned to two patients. The head nurse exerts too much authority, causing conflict, but the nurses do not address it for fear of losing their jobs. Keywords: conflict management, resolution skills Dec 23, 2024 · Effective conflict resolution is closely linked to collaboration and communication, with proactive strategies being more effective in preventing conflicts. Jul 12, 2023 · Overview of Conflict Resolution Conflict is an inevitable part of life, and it can arise in various settings, whether it's within personal relationships, at the workplace, or even in larger social and political contexts. Here’s how nursing leaders can implement advanced conflict resolution techniques to foster a productive and harmonious environment. Oct 24, 2023 · Conflict scenarios or case studies in conflict resolution training are detailed descriptions of hypothetical or real-life situations in which conflicts have arisen. Firstly, this review displays the repertoire of conflict management styles and strategies that are prevalent among nurses. 44): “What are the natural tendencies that Joe and Tina exhibited in handling their conflict? To what extent are these tendencies power based? To what extent are […] Abstract Aim: To examine the conflict resolution styles used in the physician-nurse teamwork in primary health care, depending on individual characteristics, contextual factors, and organizational and sociocultural contexts. College of Nurses of Ontario. No explanation is provided. Jul 16, 2023 · For instance from the case study it is evident that conflict resolution strategies were effective in reducing the conflict and improving communication between the two parties (Wallensteen, 2018). She decides to deliberately instigate a work slow-down which in turn casts the supervisor in a bad light. The nursing profession is comprised of individuals with different personalities, work styles, cultural beliefs, values, and life and professional experiences. EVALUATION: A nursing case study that illustrates We would like to show you a description here but the site won’t allow us. Readers are likely to miss valuable learning unless they carefully read and respect the To examine the conflict resolution styles used in the physician–nurse teamwork in primary health care, depending on individual characteristics, contextual factors, and organizational and sociocultural contexts. 1. Knowing how to handle conflicts in a positive way can help people stay safe from violence, feel good about themselves, and learn to respect others. Keywords: conflict, conflict management, nursing case CASE STUD Y 10-1 Conflict Management Ser gül Duygulu Nurse Pi nar completed her bachelor ’ s pr ogr am in nursing and has s tarte d working in a phy sical ther apy Mar 14, 2006 · Aim This paper is intended to put knowledge in conflict management into practice through reflecting on a nursing case study. It discusses types of conflicts, stages of conflict, and effective resolution strategies, emphasizing the importance of communication and collaboration in resolving interpersonal conflicts in nursing environments. Jun 5, 2023 · Examine conflict management in nursing with this case study. Regardless, assessing the emotional intelligence of nurse managers in Jeddah Ministry of Health (MOH) hospitals has been the target of one study in Saudi Arabia. (2,19) Interpersonal conflict between nurses may be ego-based, value Apr 23, 2025 · When left unaddressed, however, workplace conflict contributes significantly to nurse burnout, with studies identifying interpersonal conflict as one of the strongest predictors of emotional exhaustion (Laschinger et al. (2020) Case Studies in Conflict Resolution Johnson, L. The Unique Challenges of Conflict Resolution in Nursing Homes Nursing homes and residential care facilities operate in an environment where emotions, stress, and high stakes converge daily. Through a collaborative process involving stakeholders with diverse perspectives and interests, a constructive resolution was achieved that balanced patient safety concerns with organizational objectives. Conflicts significantly affect the Mar 4, 2020 · Nursing Conflict Resolution Case Study – Conflict Resolution Strategies Conflict Resolution Strategies Assignment Objective: To explore conflict resolution strategies. , para. Apr 12, 2023 · Chapter 19: Effective Communication and Conflict Resolution Case Study 1 Eric is the nursing supervisor in charge of the hospital operations during the 3 to 11 pm shift. Conclusion Further nursing education in conflict management for staff nurses and nurse managers is greatly needed. Jan 27, 2015 · Key issues There is no appropriate or inappropriate strategy to deal with conflict. However, evidence suggests that nurses are unprepared to deal with conflicts at work. Case Scenario: The Ripple Effects of Conflict Background: a charge nurse brought forward a complaint regarding a relationship with Nurse X. Dec 14, 2021 · Aim To examine the conflict resolution styles used in the physician–nurse teamwork in primary health care, depending on individual characteristics, contextual factors, and organizational and sociocu Nov 12, 2025 · Scientific References and Further Reading Smith, J. Open communication and the active involvement of nurse managers were determined as essential for effective conflict resolution. A nursing case study The following case study illustrates an oncology setting at a hospital. Find more on Desklib. George decides to talk about the other cooks with the waitresses. Such training could better equip students to address complex challenges in their future work environments. Mary did not receive the promotion she felt she deserved. Key issues: There is no appropriate or inappropriate strategy to deal with conflict. The nursing team is composed of a head nurse who is in charge of the ward and 11 staff nurses. However, effective conflict resolution is crucial for maintaining a positive work environment, ensuring patient satisfaction, and promoting overall well-being. This Here, however, each case study deliberately goes back and forth between describing 1) important case study facts, 2) conflict and resolution theory, 3) ethical perspective, 4) cultural views, 5) questions for the reader, and 6) application---opportunities for reader analysis. Conflict among nursing colleagues is virtually unavoidable as these differences coincide in the context of a stressful, emotionally challenging healthcare environment. The document then defines conflict and discusses how it can be both functional and dysfunctional, and the importance of effective conflict management in nursing. Feeling discouraged, she begins preparing for report. Maddalena, Kris, "Conflict Resolution in Healthcare: The Vital Role of Developing Conflict Management Skills among Nurse Leaders" (2023). d. This case study provides insights. This review offers a background in organizational conflict studies, summarizing social scientific advances to provide a conceptual foundation for nursing conflict research. However, detecting initial symptoms of conflict and adopting the most effective behaviour to conflict resolution is essential in nursing units. What is your conflict style? Understanding and dealing with your conflict style. Perfect for NUR345 students seeking to understand conflict resolution. 2 Approaches to Conflict Whether you have a roommate by choice, by necessity, or through the random selection process of your school’s housing office, it’s important to be able to get along with the person who shares your living space. May 26, 2025 · Conflict is an inevitable aspect of any profession, and nursing is no exception. Evaluation: A nursing case study that illustrates power conflict in an oncology nursing unit is displayed and reflection on conflict management from the case is provided. (2006). Conflict prevention and standard of care. Lessons Learned: Case Studies on Resolving Inter-Team Conflicts in Healthcare Settings Key Takeaways: Case Studies on Resolving Inter-Team Conflicts in Healthcare Settings Resolving inter-team conflicts in healthcare settings requires effective conflict resolution strategies and team building techniques. Practice guideline, 1-16. Background Nursing organizations are particularly vulnerable to conflict Case Study Analysis: Conflict Management The occurrence of conflict in a healthcare facility is typically high due to differences in values, beliefs, perception, and experiences. Conflict Resolution at General Hospital The conflict occurring at General Hospital can also be called substantive conflict, this occurs when the parties involved disagree on an issue. Background Conflict is an organisatio However, emerging research states that emotional intelligence is a distinct concept and may predict success at work, conflict resolution, and success in life [6]. In this article, the phrase conflicting working relationships (CWRs) is used to represent working Research demonstrates that training in conflict resolution skills can result in improved teamwork, productivity, and patient and employee satisfaction. Oct 10, 2022 · Analyze a nursing conflict case study using the Thomas Kilman model, exploring resolution strategies. In conclusion, the case study presented offers valuable insights into the intricacies of conflict resolution within the nursing profession. There are five trained registered nurses who have worked in the service for about 9 years, and six new registered nurses. The findings underscore the need for tailored conflict management training to enhance job satisfaction and work relations in nursing environments. Hammer feels that there are simple ways to cut physician costs, just do it. Aug 1, 2025 · This study aimed to examine the effect of SBE on the development of senior nursing students' conflict resolution and problem-solving skills. Download similar solved assignments on Desklib now! Dec 27, 2024 · Recommendations: Integrate conflict resolution into the nursing curriculum; employ interactive teaching methods such as case studies, role-plays, group discussions, and simulations to engage nursing students actively to apply their conflict resolution in realistic scenarios, enhancing their resilience, and problem-solving abilities. , 2012). Here you will find examples of conflict in healthcare setting. Strategies to address a disruptive physician, a particularly difficult conflict situation in healthcare, are addressed. Doctor of Nursing Practice Projects. As par most estimates, most of the time of the management time is dedicated to conflict resolution and management in the organization they serve. Improving staff nurse conflict resolution skills. It may arise from structural issues, incompatible personalities or differing opinions, and is exacerbated by demanding jobs, long hours, pressure on resources Aug 21, 2025 · Here is a case study of conflict management emphasizing the importance of hearing all sides in a dispute. Based on game theory, the authors devised a card game as an educational and training intervention to provide conflict experience. The document emphasizes the importance of understanding patient perspectives, addressing concerns with empathy, and applying conflict resolution models to maintain Conflict Resolution Case Study Assignment # Please read cases, answer questions in detail with references (at least two references per case study and site appropriately, APA). Nursing literature frames conflict as a feature of the workplace environment, equated with emotion—particularly incivility. BACKGROUND: Nursing organizations are particularly vulnerable to conflict as the context of nurses' work may be difficult and stressful. . This case study aims to (a) explore the ways conflict communication and communicative stress are experienced and endure in nursing and (b) understand how nurses discursively (mis)manage conflict and stress. Sep 24, 2025 · Effective nursing leadership requires adeptness in conflict resolution, particularly when guiding teams through the intricate dynamics of healthcare settings. The findings provide recommendations on how conflict management by nurse unit managers can be optimised within the context and constraints of a public sector hospital. Conerly, K. Sep 29, 2020 · SPSON Professional Trends in Nursing NUR-206 Effective Communication and Conflict Resolution CASE STUDY #1 Mary Sue Timmons, RN, was working the 3 to 11 pm shift in the medical-surgical unit at Memorial Hospital when one of her patients began complaining of a headache. Jun 5, 2023 · Explore conflict resolution strategies in a care setting through this nursing case study. Through an amalgamation of diverse studies, several pivotal insights surface, enriching the comprehension of conflict resolution within nursing contexts. We conducted 82 semistructured interviews with randomly selected health care professionals in a Swiss teaching Consider how you might react in each of the following case studies exploring provider/organizational conflict, then click where noted to consider one approach. Integrating conflict resolution style is a problem-solving style in which the person demon-strates a high level of concern for self and others. Apr 23, 2025 · Mastering conflict resolution enhances patient safety, improves team collaboration, and contributes to a more positive work environment, aligning with key nursing fundamentals and patient safety principles. It explores various situations involving patient care, communication with families, and addressing dietary needs. Feb 11, 2019 · This article explores why conflict may arise in the workplace and how to deal with it. Conflict resolution refers to the process of addressing and resolving these conflicts in a constructive manner that promotes understanding, collaboration, and positive Jan 1, 2025 · Nursing students know that staff nurses and nurse managers play crucial roles in conflict management. Organizational communication and nursing scholarship show conflict and stress as two visible and ongoing challenges. Aug 1, 2021 · This study aimed to develop a conflict resolution training program based on the situated learning theory (SLT) for nursing students and to verify the impact of the program on abilities of communication, problem-solving, and conflict resolution. (2004, Summer). Get started now. Case Study 1: Handling Roommate Conflicts Chapter Reference: Section 2. Aug 28, 2018 · Aim To critically appraise and synthesize empirical studies that examined conflict-management styles used by nursing professionals when dealing with conflict. Other supporting evidence, such as research on conflict resolution, can be used to support the findings of this case study. Learn how to resolve conflict. (According to the American Nurses Association, 2024), effective conflict resolution in nursing involves fostering open dialogue, mediating disputes, identifying root causes, demonstrating empathy, and working toward a compromise. Here's how to build them on your own. Emotionally intelligent nurses who possess strong conflict management skills tend to experience higher job satisfaction. (2019) Analyzing real-world scenarios to understand conflict dynamics and resolution strategies in nursing teams. Although it seems that staff nurses and the head nurse work together in perfect Nov 8, 2020 · After reading Ch. Improve teamwork, trust, and care outcomes. In this case, if the RN had approached the situation with greater empathy and the CNA had communicated her We would like to show you a description here but the site won’t allow us. Sep 24, 2025 · Recent studies underscore the importance of conflict resolution in nursing. May 1, 2006 · A nursing case study that illustrates power conflict in an oncology nursing unit is displayed and reflection on conflict management from the case is provided. Realistic nursing conflict examples and step-by-step resolutions for nurses, students, and educators. Mar 12, 2024 · Conflict resolution skills are the skills you use to end a dispute respectfully. Learning to manage conflict at an early stage is therefore crucial to the effective functioning of nursing organizations. This causes tension and conflict among the employees at the restaurant. 3 in Griffith and Goodwin (2013), in no less than three pages, please address the following case questions from “Case: Power, Rights, and Interests” (p. Physical violence, name-calling, threats, bullying, teasing, and other forms of negative Dec 17, 2024 · Effective conflict resolution strategies are critical for nurses who want to enhance teamwork, workplace culture and patient care. By Rajat Conflict Resolution in Nursing Teams – Communication, Mediation & Case Studies • Summary • Definition • Quick Revision Concepts • Notes • Real Life Tips • Case Study • MCQ • MCQ’s Explanation • Overview • Conclusion • Worksheet ~ Summary Conflict resolution is an essential skill in nursing management and daily patient care because healthcare teams face high Jan 12, 2011 · The training of nurse managers as conflict coaches is an innovative continuing education programme that partially addresses conflict-related concerns in nursing. However, numerous case studies illustrate that effective conflict resolution not only enhances teamwork but also improves patient care. Patient Disagreements One of the examples of conflict in healthcare settings involves disagreements between patients and healthcare Mar 14, 2006 · Aim This paper is intended to put knowledge in conflict management into practice through reflecting on a nursing case study. Accordingly, this study aimed to examine nurses' evaluations of their conflict management skills. 4) The issue at hand is the ability of the physicians to cut costs. The document emphasizes the importance of open communication and professional conflict resolution in maintaining a positive work environment. Jul 29, 2024 · Nursing involves complex coordination and teamwork, so nurses need to know how to resolve conflicts. However, physicians argue that to cut cost will May 26, 2025 · A: Nursing students can learn effective conflict resolution skills through case studies, role-playing, and discussions, as well as by practicing effective communication, active listening, and empathy. Apr 13, 2022 · The study surveyed 320 nurses in Saudi Arabia using the “Healthcare Conflict Scale” and “Health Professional Education in Patient Safety Survey” from December 2019 to January 2020. (Bacal, n. Sherry is a nurse in the intensive care unit. Keep reading to learn more. Case studies: Conflict resolution in action In a busy ICU, conflicts arose due to overlapping responsibilities between nurses and respiratory therapists. In this The document discusses a case study of conflict between nurses and their head nurse in an oncology unit. Conflicts in the healthcare settings are very dynamic in nature because they have the capacity to damage long Free Nursing Case Studies with answers written praciting ED/ICU nurses. The charge nurse reported that over a period of six months, since her appointment to the unit, tension continued to escalate between the two and at the time of the complaint the charge nurse indicated that she felt as though she were working in an In this article, we explore the intricacies of conflict resolution in nursing, including its importance, common sources of conflict, strategies for resolution, implementation in practice, case studies, leadership’s role, evaluation methods, challenges, ethical considerations, professional organizations’ involvement, and the future outlook. Journal for Quality and Participation. Get help today! Jun 16, 2025 · Effective negotiating skills and negotiation tactics for use in conflict resolution. Download via Desklib! One case study that highlights the importance of collaborative decision-making in conflict resolution involves a multidisciplinary team working in a hospital. In that case, you realize the importance of conflict resolution in nursing. hrjfx grlhco wgbzh xgbmkdsb ceagi ooznkk pjttdvhc eentc yinrhtr hhz rkdppela xjstadzke vmavfjdfc rdv ghiwq