- Dell suddenly shuts down. Sometimes it just immediately goes to black screen and shuts down, and then when I reboot all my apps/programs etc are open exactly how I left them. See the appropriate information pertaining to your issue. Laptop powered itself back on (keyboard lit up), but screen - once again - remained black and laptop shut down. Apr 9, 2018 · I am also facing a problem like that my laptop suddenly turns off by its own and after clicking the power on button the wifi and the bluetooth work properly but the screen remains black after force shut down and then try to open it gets turn on. While I am working – in the middle of a task – my Windows 10 Dell laptop randomly shuts down without warning! Finally, I decided to fix the problem. It started to happen more and more often when I put it under moderate load. Q: How do I fix my Dell Inspiron that keeps turning off? A: Clean vents, check connections, run diagnostics, update drivers, scan for malware, and reset BIOS settings. If your computer shuts off and restarts while in use, use this video to figure out why and how to fix the error. Dec 11, 2022 · I recently bought an M15 R7 (RTX 3080 ti) and I am running into issues with the system randomly shutting down while gaming. . I have been on the phone with technicians 20 times. Jul 31, 2023 · I have this Alienware 15 R4 laptop, which is great except that it experiencing serious problems when in battery power, it shuts off randomly, and I'll explain the cases below:1. When I start it up again, it still has like 80% sometimes. Sometimes it happens 10 seconds after turning it on, sometimes it runs for 2 hours and then shuts down. Shortly after that it Dec 1, 2017 · Yes, the new Dell XPS 13 (9360) models is confirmed to have a persistent issue of randomly shutting down and attributing this issue to an "ASF2 Force Off” in the BIOS event logs. Pressed power button, keyboard lights turned on but screen remained black and laptop shut down again. All When the battery was tapped in this one specific area, it would shut down the laptop as it registered as zero charge - even when the laptop is plugged in and at 100% charge. The screen just turns black and everything goes off. Feb 9, 2023 · My Dell XPS15 keeps randomly shutting down and has the error code "clock watchdog timeout. My computer keeps randomly shutting down whevever I'm playing any kind of game or if I'm watching any type of video. I'm am unsure what's happening, but it happens when doing everyday takes like chrome and such. I was told by Dell that this wasn't covered under warranty and battery faults happen. Feb 8, 2025 · Welp i was playing minecraft while listening to music and the laptop shuts off suddenly infront of me the next move i did is to check if theres any light i was clicking the caps lock that lit the l Apr 24, 2015 · Latitude E7450 randomly shuts down I though I just share my experience with my new Dell Latitude E7450. " This has been going on for two months now. I don't know what is causing this Jan 29, 2020 · Suddenly shuts down when battery reaches about 60%. Earlier this year, I decided to take this to a repair/service center since I noticed an intermittent whirring sound from the cooling fan. for 2 weeks or so, it started to randomly shut off when i worked with premiere and only with premiere, so i thought maybe it has to so with the software but now it also started doing that when i Mar 21, 2025 · A Dell laptop may shut down unexpectedly due to various reasons such as overheating, faulty battery, outdated drivers, or hardware issues. There are a few reasons why your computer might automatically restart instead of shutting down: Driver Issues: Outdated or corrupted drivers can prevent smooth communication between hardware components, leading to improper shutdowns. Jul 20, 2022 · Why does my Dell laptop keep shutting off? The reason your Dell laptop keeps shutting off is because of dirty fans, a dying battery, or a possible problem with its power adapter. May 22, 2017 · When im using my laptop, it ramdomly shuts down, sometime it takes 5 min, 1h, and sometime even before loading windows. Any solution ? Feb 7, 2023 · Why is my laptop suddenly shutting down? Hi everybody. The computers seem to suddenly shutdown out of nowhere several times a day, it is updated to the latest windo G15 2021 Keeps Shutting Down Randomly Edit: I have found the problem. It k Oct 21, 2022 · Hi, My Dell XPS 9570 months ago started randomly shutting down when I would be using it. However, now the laptop shuts down randomly after few minutes after boot up and even in BIOS. Sep 29, 2023 · As the title says, I currently have 2 laptops. Jul 9, 2021 · Hello everyone, I have a XPS 15 9500 that Dell wasn't able to repair (it was an half-hearted attempt though) and I wonder if the laptop can be saved nevertheless ? The problem: The laptop shuts down unexpectedly without a warning. It's as fast as it should be Apr 9, 2020 · I have an XPS 9570 that is a few months out of warranty. To disable the functionality, follow the instructions below: This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows. I have done the obvious CMOS battery check and removed devices (GPU, drives, ram) and the issue is still persistent. If your Dell laptop has been randomly shutting down on Windows 10 or Windows 11, don’t worry—you’re not alone. Randomly shutting down with a low battery alert whilst plugged in and showing Battery level at 100%. Nov 13, 2021 · If problem disappears it is some malware causing problem. Now, when I tried to connect my Optiplex 790 for general use, it turns on then shuts off. It is supposed to go into sleep mode after 10 minutes, but it always ends up randomly forcefully shutting down throughout the night. If your computer is restarting during start Jan 26, 2015 · Hello everybody. -The system will shut down to protect itself. In the past few month that usually happened like once a week or two, but now May 19, 2021 · Dell G3 15 3500 Randomly Shuts Down When Under Stress Hope someone can help me with this problem I've been having I've owned a Dell laptop since almost a year ago (July 2020 I believe). Jan 22, 2018 · I have the Dell XPS 15 9560 and I've installed a new motherboard today. That incident doesn't happen on a cyclical basis at all. Oct 18, 2021 · Took the battery out and tried to operate the laptop and now it is frequently shutting down due to power off and on. When in Safe Mode w/ Ne May 26, 2020 · The PC is a Dell Studio XPS 9100. Since the last six months, even though the laptop still has 40–50% battery life left, I have noticed that it abruptly shuts down owing to low battery. bu Jan 21, 2020 · I have an out-of-warranty Dell Latitude E7250 which sometimes shuts down suddenly when on battery: only when being physically handled/moved battery installed, not empty has happened while idling, s Sep 7, 2024 · Purchased the computer back in April. Even though I don't use my laptop very often, my battery life has significantly decreased to 15 to 20 minutes. Battery report is fine with no issues reported. Event log says Windows rebooted not Apr 21, 2023 · I have a PC that suddenly shuts down or shuts down and won't turn on. Jan 6, 2024 · HI I have for a while been having trouble with my dell laptop shutting down unexpectdly some times I will be on the internet watching a video on youtube or just doing reading and then out of trueI have a dell xps 15 7590 and bc one of my battery cells was swelling, i removed it and have been running it over my ac charger for quite some time, since i dont have money for a new battery. Nov 8, 2023 · I have a Dell Lattitude 7400 2 in 1 which has had a plethora of problems as of late. I've run the dell and windows diagnostics. Both are shutting down randomly but seem to do it most often when the user opens Outlook or, if Outlook does Apr 12, 2022 · The computer will randomly shut down with no error code or blue screen and take me to the windows troubleshooting screen. Here's how to find out which one is plaguing your PC. This happened while running in Windows 11, during booting up, and even in Jun 24, 2024 · Quick Answers to Your FAQs Q: Why does my Dell Inspiron keep shutting down randomly? A: Random shutdowns can be caused by overheating, power issues, or software conflicts. When I restart it, it opens at all the previous pages and doesn't report that it shut down unexpectantly. However, a few weeks ago a problem started to arise. This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows. Jul 24, 2019 · Since the new battery I started experiencing a new problem: about a couple of hours after use Windows 10 suddenly shuts down. Just got a brand new Dell XPS 15 9510, however it just randomly shuts off every now and then, and it isn't even overheating. Jul 4, 2025 · Key Takeaways 🚩Your laptop may turn off immediately after booting due to a faulty power supply, overheating, battery issues, electrical shorts, etc. Feb 12, 2023 · You can try replacing the power supply with a known working one. The device tends to shut down suddenly, while doing some high performance tasks, such as a game or Photoshop or even flash videos Frustrated with your Dell Inspiron shutting down out of the blue? We've got your back! In this video, we dive into the perplexing issue of automatic shutdowns without warning. It frequently shuts down with no warning, and not during CPU or GPU intensive tasks. Feb 15, 2015 · Hi, I have Dell inspiron N5010, i5. Jan 13, 2021 · The computer ran overnight without shutting down. Oct 22, 2023 · My Dell XPS 15 9500 keeps randomly shutting off. 10. We have all the solutions to fix this problem! 10 votes, 10 comments. You can check the system's temperature using monitoring software, and ensure that all fans are working properly and the heatsinks are not clogged with dust. But it says no Nov 10, 2020 · The Problem: My laptop started to "Soft" shut down randomly when NOT in safe mode starting in Mid-October. Randomly and suddenly started shutting down within the last 2 days. 🚩The common fixes to the laptop randomly shutting down problem include checking the power supply and connection cables, checking the . Dell Latitude E74xx Shut Down issue: Symptoms, Cause and Fix Issue: Dell Latitude E74xx laptops experience random shutdowns while working on AC power or running on battery. The laptop keeps shutting down randomly. An additional thing in my case is that the battery basically stops charging/starts charging extremely slowly at about 85-90%. Computer randomly shuts down when I'm away. I’ve contacted Dell there doing the normal horrific customer support and taking 48 hours to respond I will never touch a Dell product for the rest of my life. Reinserted power cable and pressed power Sep 11, 2025 · Resolve overheating and random shutdown issues on your Alienware computer. I think I noticed this about the time that I replaced the Dell battery as it was a few years old and barely held a charge. Aug 12, 2022 · The reason why your Dell laptop randomly shuts down after a few minutes is because you may have Fast Startup activated. Jan 27, 2018 · As I see on your second screenshot, your XPS shuts down like when you do a normal Windows shutdown ? Mine just poweroff electrically without any screen or warning Apr 19, 2023 · Problem- laptop will always shuts down without warning after logging in the windows but I can still use the f2 and f12 to check the diagnostics and bios during the start up session. The motherboard and power supp Feb 16, 2023 · @Dell-Brad L Same problem for me on Inspiron 14 7000. I'm having trouble with my alienware laptop. I’ve opened the back of laptop and realised one of the screws holding the touchpad was loose and whenever I pressed down on around the touchpad it would touch the motherboard and cause a short circuit or whatever. It always happens when running heavy task. I can't figure out why. Nov 30, 2023 · My pc randomly shut down last week. Jan 25, 2022 · If you're a Windows user, you've probably had your PC randomly shut down. No warning or error, just a sudden and complete power off. Jul 24, 2023 · E5570 Sudden shuts down I have dell latitude E5570 sudden turns of windows when desktop shows up despite of i update bios and drivers and reinstall windows May 21, 2021 · Dell Inspiron 15 3558 suddenly/randomly shuts down I've had this laptop since 2017. I already disabled "power down" function upon pressing the button. If w clean OS running it still shuts down randomly, then suspect hardware issue such as memory or chipset. Aug 20, 2020 · Hello, I purchased Dell G5 5587 last year and it ran fine for about 8 months. When it shuts down This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows. Mar 10, 2022 · Hi there, I have the following problem with my E7470. Will turn off and on until it successfully boots to user login. Apr 22, 2022 · There are a lot of reasons why Windows 11 will shut down randomly. This random shutdown might be caused by software or hardware is This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows. It happe Feb 24, 2025 · Overclocking, overheating and faulty drivers can be the reason Windows 11 randomly shuts down. No blue screen of death, it just shuts down as if I disconnected the power. The computer got the fresh install of Windows 11 and it still happens. I also asked the technician to apply a new thermal paste. Dell XPS 15 9500 (i7-10750H/GTX 1050 Ti/ 16GB/ 4k touch) Can't take this anymore so I'm posting here to see if anyone's got… Jun 23, 2020 · Bios issue. This has happened over 40 times. I tried to monitor temps and noticed that it keeps at 80 - 90C, and after some minutes, the CPU Throttles reducing drastically the performance and then it shuts down automatically. In the beginning, it would happen once a week, but now it happens about 20 t So short story short, I have a Dell Optiplex (i5 2500, 8gb ram) that was used and I have had an issue where the PC randomly shuts down. If it only happens when particular applications are open, it may be a software issue. All parts and fix kits are backed by the iFixit Quality Guarantee. Now I am facing issues where "Slide to shut down" suddenly pops out of nowhere and the laptop shuts down on its own. The laptop is three years old, and this issue started a few months ago. I replaced the battery as directed and it worked for about 6 months. Jun 11, 2024 · Dell Laptop Power Adapters Find compatible replacement parts for your Dell Laptop. 3- When in Windows 10, sometimes it simply shut down suddenly (like a power cut) Jun 20, 2025 · Is your personal computer overheating or your laptop running hot and shutting down? Learn the causes of laptop overheating, how to prevent an overheating laptop, and steps to fix a computer that overheated and shut down. Could use some help here. While starting up , i can see a red line above the dell logo and it will disappear. Sep 18, 2022 · My XPS 13 7390 running Windows 11 (also previously on 10) also randomly shuts down - screen just goes off (every few weeks - no noticeable pattern to it). I want to say maybe the onboard video card is bad, but that is why the mainboard was just replaced (as in just a month or so ago). I am using a Dell precision 7520 laptop, everything was working normally until about a month ago, when suddenly my laptop suddenly shut down. Over the past couple of months the computer will randomly power off and restart com Mar 23, 2023 · After about 20 seconds, the laptop abruptly shut down again (instant black screen). At some point the fan suddenly speeds This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows. The problem started slowly. I already have Nov 12, 2022 · Hi all, When I'm working on my Dell Chromeook 3110 2-in-1, sometimes it randomly shuts down, and says that the battery is empty. Nov 12, 2021 · Laptop Shuts Off Randomly? Note the Context Does the computer shut down randomly or only when you do specific things? If it shuts down under heavy use only, that may point to heat issues or overclocking problems. Other times it shows the "Windows is shutting down" screen and then I need to restart all my apps/programs like in a normal shut down. I fell in love with it in no time for sure Than, after 2 days, when I was browsing, the laptop suddenly was shutting down. 🚩To apply the right fix to this problem, you'll first need to identify the specific cause on your laptop. Dec 2, 2021 · I recently bought a new m15 R5 2 months back. When it's on, it works perfectly. I've tried it on multiple games, and it seems to vary base off of the gra Can't think of anything I've changed around that time. 500 Gb hard disk, 8 Gb ram. When I tried to start it back up, the "no power" light (orange Apr 7, 2020 · 9350 plugged in but shuts down due to low battery I am having a problem with my laptop where it suddenly hibernates as if the battery was drained, but the computer is plugged in. If I reset the bios it turns on Dec 5, 2023 · Dell G7 7590 suddenly shuts down I have had a Dell G7 7590 for the last three years. BIOS Power Event logs shows ASF2 Force Off. Apr 29, 2025 · Having your computer not shut down as expected or turn itself back on unexpectedly can be a frustrating experience. The inside of the laptop was cleaned including the dusty fan. Know troubleshooting steps, including ventilation tips, BIOS updates, and keep your computer running smoothly. Windows Updates: Pending or failed updates can keep your computer stuck in a restart loop. Jul 9, 2024 · My XPS 15 9550 laptop constantly spontaneously shuts down. Plugged it into power and powered it on. BIOS says battery is fine, powercfg says battery is fine, ran a hardware check on Dell Support Assistant and it says everything is fine. I have just retired and turned in my work computer. I can see the ssd light doing some work for a few seconds. It happens more often when on battery, espe Apr 4, 2020 · Right after my warranty ended I started getting random "slide to shutdown prompts" whereby even if you slide the screen up with your mouse it still shutsdown/restarts right after. Let’s walk through the possible causes and what you can do: Top Reasons for Random Shutdowns 1. The problem began immediately after a Windows update (Windows 10). It started off by one day shutting down randomly. One brand new and the other 2 years old. Below, you’ll find a thorough guide to diagnosing the root causes, applying practical fixes, and preventing future power issues. My wife has a Dell Inspiron 560 desktop computer she bought a few years ago. Symptoms: Laptop turns off randomly. given your report on no shut down when streaming, suspect more likely software corrruption. This can be frustrating and negatively impact your productivity as it interrupts important tasks and activities. Mar 31, 2016 · Hi guys Got the same issue with my R730 system shuts down automatically no abnormal events tried updating the server with Dell SUU iso only iDRAC with lifecycle update keeps failing rest of the updates are okay but still the server shuts down every 1 hour approx. I had to shut down and hold the power button for 30 sec to drain all power before restarting. So, my conclusion is that a terminally-weak batter can cause the computer to shut down randomly. But no worries—I’m here to break down Jun 21, 2025 · When your Dell i7 PC shuts down randomly, it usually points to a hardware or thermal issue. NEED HELP My granny has a Dell Inspiron N5010, it's been working fine on windows 7, however when i try to install windows 10, the system randomly shuts down after 10-20 seco Dec 16, 2024 · I have two of Dell Vostro 3681 Intel Core i5-10th Generation and both have the same issue of randomly shutting down with out any warnings or anything its just shuts as if I unplugged it somet Oct 9, 2021 · Hi, my Dell Inspiron 7577 just randomly shuts down. I am not able to stop or abort the shut down process. Overheating -Dust buildup or failing fans can cause the CPU/GPU to overheat. Mar 16, 2022 · my Dell Latitude E7250 recently suddenly shows the shut down animation and shuts off my computer. My G15 shutdown randomly all the time. Nov 30, 2024 · Are you a Dell user scratching your head as your perfectly functional laptop suddenly powers down out of nowhere after the Windows 11 24H2 update? Welcome to the club! If frustration were a currency, Dell device owners would be rolling in riches right now. It would suddenly shut down while I was working on it, then started shutting down soon This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows. Dec 7, 2021 · I have been working at home for a year and a half. Feb 10, 2020 · Hello Dell Community, My Dell XPS 15 (9550) was experiencing random sudden shutdown in the past months and years when running on battery. It stayed powered on all day with not so much as a hiccup while, before, with the battery (fully charged) and connected, it would randomly shut down after anywhere from 2-60 seconds from being powered on. The shutdown is not clean but not sudden either. If the computer shuts off with a blue screen of death, that’s different from the power being Jan 18, 2023 · If your PC shut down unexpectedly or did it restart automatically, Use these instructions to discover why this happened on Windows 11 or 10. Jun 19, 2025 · This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows. Today it shut down over 7 times and would not remain on for more than a minute. But when I power on it shows where I left off in the game or the internet. It's like Jan 29, 2014 · Hey guys. Overheating can occur when the laptop’s cooling system is clogged with dust or malfunctioning, causing the system to shut down to prevent damage. I would try Dell support but unfortunately after a couple of bad experiences with them I would rather put up with the shutdowns. May 31, 2021 · Dell G5 5500 shuts down while playing games Hi The laptop is shutting down (or hibernating) while playing games such as Doom Eternal and Call of Duty. Check for overheating: Overheating can cause the system to shut down to protect itself. It reboots itself at least May 14, 2024 · I experienced the same problem in March; my Dell XPS 15 9500 suddenly began rebooting when I logged in and wouldn't recognize the charger after that. It's as if Windows wants to power-off but unable to complete the process. It will attempt to automatically boot up after shutting down. Oct 7, 2022 · Machine shuts down instantly if charger is disconnected. Laptop works great w Jun 4, 2023 · Hello, We have an issue with our Dell Optiplex 7040 devices here at work. But, enabling the Block Sleep as I first suggested did not seem to make the computer run hot (I checked), but the OS must detect a fault of some kind in the battery and shut down the comuter. Mar 12, 2021 · Overview My Dell Laptop has been having this problem for a while. 9. Bought a new battery from Dell, replaced it in the 7420 and it's happily humming along. Mar 21, 2024 · 2nd problem - For the last month, my XPS 15 would randomly shut down from time to time. I bought a third party battery which seemed to work fine. , but no shut downs when plugged in. My XPS is unusabl Oct 28, 2020 · I have the same model Optiplex 7090 it is actually does the same the fan becomes loud, and it will shut down. The diagnostic page will also come up for a system repair on some Aug 28, 2023 · For the past couple of days, My Dell G7 Laptop randomly shuts down when I'm playing a game or using the internet or both. I took it to the repair shop but the mechanic couldn't find the cause. Jan 25, 2010 · I say it's random shut downs, but there are a few ways I can guarantee it will shut down: watch youtube clips, make a skype video call, or let the kids play video games on it. If it is a overheating it should shuts off the computer without animations. It's connected to an external monitor. Sometimes as soon as an intensive task starts (Unraring, opening 15 chrome tabs all Mar 24, 2016 · 2- When in Windows 10, there's random shut down (the screen display "shutting down" like it is a software process). I have received the laptop 2 days ago. At night, I turn off the monitor (still plugged in) and that then activates the laptops monitor and I close the laptop lid. Symptom: Every now and then Windows 10 keeps shutting down ONLY when laptop is plugged to power supply. pt3o bljm1v vs kkd xyy jcthy htnd ucgy ktlrj ay